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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Beth Valentine

November 18, 2023

5  out of  5 rating by Beth Valentine
"Lina Baker was wonderful to work with, professional and caring. We are new with State Farm Insurance. Looking forward to a long relationship."

Ivan Bell

November 16, 2023

5  out of  5 rating by Ivan Bell
"This was my first experience with State Farm and I can't say enough about the professionalism of everyone at the office. Heather was awesome to work with. She answered all of my questions and replied quickly to my emails. Best of all, I saved 50% on my home owner's policy that I had with USAA. Highly recommend!"

lisa willman

November 16, 2023

5  out of  5 rating by lisa willman
"My current insurance agent from a different company wouldn’t help me find renters insurance for son since he had a previous claim. I called my friend at Sate Farm and she was able to help me within the day! Plus the rates were significantly cheaper. I am working on transferring all of my insurance to them."

Yudelka Branagan

November 10, 2023

5  out of  5 rating by Yudelka Branagan
"I found Stephen Mitchell State Farm office through a google search when I was shopping for a homeowners policy on an investment property. I don’t live close to this location but I was so impressed with the personal attention and quick responsiveness that I transferred all of my cars and home policies to their office. Heather is a great insurance agent always going above and beyond to make sure my needs are taken care of. 100 percent recommended!"

Sadie Janks

November 9, 2023

5  out of  5 rating by Sadie Janks
"State Farm insurance for me has always been higher quality customer service. The staff here has exceeded those expectations. They always take their time to explain options, in a way you can understand. They’ve never pressured or pushed things I don’t need. Heather and grace have shown extraordinary and professional kindness and both have gone above and beyond to help answer my questions and build a policy I don’t have to worry, at an amazing price. I would and will recommend this branch to my closest friends and family. Thank you so much again."

scary panda

November 2, 2023

1  out of  5 rating by scary panda
"Terrible service sat on the phone for over an hour with no help."

Tylor King

November 1, 2023

5  out of  5 rating by Tylor King
"No complaints. I have homeowners and auto through them"

Marvin Ezzell

October 30, 2023

5  out of  5 rating by Marvin Ezzell
"The agent that spoke with me, Johnna Lunsford, was very courteous and attentive. She made obtaining a new policy over the phone, fast and easy."

Norma Weaver

September 30, 2023

5  out of  5 rating by Norma Weaver
"Heather is awesome and I am more than happy with the way she handled my insurance need thank you Heather"

Mike Rogers

August 26, 2023

5  out of  5 rating by Mike Rogers
"Exceptional service with the great staff at State Farm. Fortunate to be part of the long term State Farm family."

City Cade

August 17, 2023

5  out of  5 rating by City Cade
"Always take care of us!"

Amber Swanner

August 14, 2023

5  out of  5 rating by Amber Swanner
"Professional, very responsive and answered all my questions regarding policies."

Darby Madonick

July 21, 2023

5  out of  5 rating by Darby Madonick
"Johnna was really great and super helpful! I was pleasantly surprised by how smoothly the process of setting up my insurance went!"

Sherry Williams

July 17, 2023

5  out of  5 rating by Sherry Williams
"She was very nice and helpful in getting me insurance setup."

Evan Bragg

July 7, 2023

5  out of  5 rating by Evan Bragg
"I've been with Stephen Mitchell for 10+ years and I highly recommend them if you're looking for a company that truly treats you like family and has your best interests at heart! Thank you Stephen Mitchell && team for always going out of your way to make sure I'm taken care of!"

Alex Stewart

July 3, 2023

5  out of  5 rating by Alex Stewart
"All staff were accommodating, answered all of our numerous questions, and didn’t try to force us into a plan that didn’t work for us. They were genuinely interested in explaining the options and letting us decide what is best for our family. Highly recommended."

Matthew Kellerman

June 6, 2023

5  out of  5 rating by Matthew Kellerman
"Johnna was great with communicating and made the move to State Farm seamless."

Marvella Liverman

May 18, 2023

5  out of  5 rating by Marvella Liverman
"I have to give this company and agency five stars. I was happy with my previous plan, but looking to reduce my monthly costs. Lina was one of the agents that did call me to review my coverage and show me how I could have more benefits for less money. I am very satisfied with the policy and the excellent customer service. Thanks again for the big savings, too!"


April 17, 2023

5  out of  5 rating by A JUST
"Lina was so knowledgeable and experienced.I have to rate 5 stars only because that's the highest it goes."

Josh Hamlin

March 10, 2023

5  out of  5 rating by Josh Hamlin
"Shopped around for new car insurance as it always seems to go up in cost when your term ends. Lina Baker with Stephen Mitchell State Farm was fantastic. She was able to get me a better rate on car insurance as well as bundle my homeowners insurance, saving even more $$. Lina answers emails and voice messages promptly and she had already taken care of several things I had planned on asking her to do, before I even got to it."

Renee Green

February 10, 2023

5  out of  5 rating by Renee Green
"This company is so kind and affordable prices . The associates are friendly and treat me as family"

Cliff Johnson

January 29, 2023

1  out of  5 rating by Cliff Johnson
"I transferred state to state polices and I'm a partial resident in NC and when I switched over to Stephen Mitchell office in NC they charged me over $400 a month for car insurance when I was paying $53 and said it was because I was a new driver and I've been driving for over 2 years, then they put polices on my claim that I didn't asked for and said it was a NC state law on why they were over charging me and when I called other insurance companies they never heard of such thing I will not recommend them to anyone they are a bunch of scammers that are trying to get over on people that are coming from out of state."

Greg Kendrick

January 22, 2023

5  out of  5 rating by Greg Kendrick
"Contacted State Farm for insurance plan when we added a new driver in the family. Heather was super helpful and knowledgeable and took the time and care to make sure we received the best answers to our many questions. We are very pleased with the kind service and plan provided for our family."

Brandi Brooks

January 16, 2023

5  out of  5 rating by Brandi Brooks
"I can honestly say so far my experience has been nothing short of amazing Johnna is beyond amazing as an agent also great rates"

Patrick James

January 13, 2023

5  out of  5 rating by Patrick James
"Stephen and his team are top tier folk, who are hard working and treat their customers less like customers and more like family! I would highly recommend them for all of your insurance needs."