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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Marvella Liverman

May 18, 2023

5  out of  5 rating by Marvella Liverman
"I have to give this company and agency five stars. I was happy with my previous plan, but looking to reduce my monthly costs. Lina was one of the agents that did call me to review my coverage and show me how I could have more benefits for less money. I am very satisfied with the policy and the excellent customer service. Thanks again for the big savings, too!"


April 17, 2023

5  out of  5 rating by A JUST
"Lina was so knowledgeable and experienced.I have to rate 5 stars only because that's the highest it goes."

Josh Hamlin

March 10, 2023

5  out of  5 rating by Josh Hamlin
"Shopped around for new car insurance as it always seems to go up in cost when your term ends. Lina Baker with Stephen Mitchell State Farm was fantastic. She was able to get me a better rate on car insurance as well as bundle my homeowners insurance, saving even more $$. Lina answers emails and voice messages promptly and she had already taken care of several things I had planned on asking her to do, before I even got to it."

Renee Green

February 10, 2023

5  out of  5 rating by Renee Green
"This company is so kind and affordable prices . The associates are friendly and treat me as family"

Cliff Johnson

January 29, 2023

1  out of  5 rating by Cliff Johnson
"I transferred state to state polices and I'm a partial resident in NC and when I switched over to Stephen Mitchell office in NC they charged me over $400 a month for car insurance when I was paying $53 and said it was because I was a new driver and I've been driving for over 2 years, then they put polices on my claim that I didn't asked for and said it was a NC state law on why they were over charging me and when I called other insurance companies they never heard of such thing I will not recommend them to anyone they are a bunch of scammers that are trying to get over on people that are coming from out of state."

Greg Kendrick

January 22, 2023

5  out of  5 rating by Greg Kendrick
"Contacted State Farm for insurance plan when we added a new driver in the family. Heather was super helpful and knowledgeable and took the time and care to make sure we received the best answers to our many questions. We are very pleased with the kind service and plan provided for our family."

Brandi Brooks

January 16, 2023

5  out of  5 rating by Brandi Brooks
"I can honestly say so far my experience has been nothing short of amazing Johnna is beyond amazing as an agent also great rates"

Patrick James

January 13, 2023

5  out of  5 rating by Patrick James
"Stephen and his team are top tier folk, who are hard working and treat their customers less like customers and more like family! I would highly recommend them for all of your insurance needs."

Jeremy Eastburn

January 10, 2023

5  out of  5 rating by Jeremy Eastburn
"Stephen and his entire office were incredibly helpful from the moment I emailed asking for a quote all the way through to the signing of paperwork, only a couple days later. Johnna particularly excelled with all communication throughout the process. All in all, State Farm was able to save me a significant amount of money over my prior insurance provider. Thank you!"

Jeffrey Thompson

October 28, 2022

5  out of  5 rating by Jeffrey Thompson
"Heather is great. Every time we call for something it is pleasure-able and painless."

Marilyn Cabrera

September 27, 2022

5  out of  5 rating by Marilyn Cabrera
"Johnna was so helpful in providing a quote for me. I’ve always loved StateFarm because of their customer service and am glad to come back."

Pamela Braswell

September 23, 2022

5  out of  5 rating by Pamela Braswell
"Heather is a dream to work with at Stephen Mitchell, State Farm Insurance. She is knowledgeable, courteous and efficient in her work. Overall wonderful person representing that team."

Kru Olsen

August 17, 2022

5  out of  5 rating by Kru Olsen
"Joanna with State Farm has been a God sent. Won't get into it in depth so simply put.. Johnny and State Farm came through for me. She makes me feel like Family. Thank you State Farm for having such a wonderful Yound lady as Johnny on your team. Or? Should I say State Farm? Your on hers.. God Bless and Thank You.. Kru Olsen S.C. USA"

John Graeber

June 9, 2022

5  out of  5 rating by John Graeber
"Super helpful and wonderful to work with"

Dr Norman Smith

February 17, 2022

5  out of  5 rating by Dr Norman Smith
"Statefarm worked hard to get me the best deal. Johnna was very friendly and personable."

Renee Green

January 11, 2022

5  out of  5 rating by Renee Green
"The people who answer the phones are so friendly and helpful"

Rebekah Peach

October 11, 2021

5  out of  5 rating by Rebekah Peach
"First class experience!"

Marcy Sammons

September 30, 2021

5  out of  5 rating by Marcy Sammons
"Heather helped me through the whole insurance process when I bought my first car. She is very professional, understanding, and kind. I’m so glad I went with State Farm!"

Taylor Pulliam

August 13, 2021

5  out of  5 rating by Taylor Pulliam
"Johnna is so accommodating and nice."

Jessica Hildebrant

July 26, 2021

5  out of  5 rating by Jessica Hildebrant
"Rates are best I've found"

K Dougy

June 17, 2021

5  out of  5 rating by K Dougy
"Steven Mitchell StateFarm is the ABSOLUTE BEST!!! I have been with Steven and his agency for several years and they are very caring and make you feel like family! I will miss Brittany but I know Steven, Heather, and the crew will continue to provide outstanding and quality customer service."

Christine Fisher

June 14, 2021

1  out of  5 rating by Christine Fisher
"Worse experience ever! My daughter bought a new car and got insurance through them, found out she was over paying and they screwed up the policy, they wouldn’t respond to communications, and after we canceled and jumped through all Of their hoops, they scammed her on her return of premium. And admitted they messed up and would use it as a training experience , but refused to make good on what they owe her. Don’t ever use this company for insurance !!!"

Matt Floyd

June 2, 2021

5  out of  5 rating by Matt Floyd
"Amazing people in this office. They helped me so much after my car accident and helped me in dealing with the other person's insurance company. So happy I'm with State Farm"

Sue Moses

June 1, 2021

5  out of  5 rating by Sue Moses
"State Farm has been excellent in handling my recent claim. They have made what was a very upsetting situation go smoothly and have been very responsive to all my questions and concerns. Everyone in the office is always polite and knowledgeable with all my issues. I was a property and casualty agent for 30 plus years and know the importance of good customer service and relations and they always go above and beyond to provide excellent service and prompt answers to any of my questions. I would highly recommend them to anyone for car insurance as well as renters insurance. Their rates are lower than any other company that I have compared."

N Simone

May 19, 2021

1  out of  5 rating by N Simone
"This office does not match up to the reviews. It is very unorganized and unprofessional. Also quoted me much higher than my former State Farm office. Thank goodness I was able to switch back. Stephen never even took the time to address my concerns either. I was forced to deal with an incompetent and unknowledgeable staff assistant. Would not recommend. They don’t deserve my business and failed to demonstrate they were worthy of keeping it."